FAQ's

Frequently Asked Questions (FAQ)

Welcome to the Fashion City II FAQ page! We’ve compiled answers to the most common questions to make your shopping experience seamless and enjoyable.

Orders & Shipping

Q: How long does it take to process my order?
A: We process all orders within 1-3 business days.

Q: How long does delivery take?
A: Delivery typically takes 6-12 business days, including processing and transit time.

Q: Do you ship internationally?
A: Currently, we only ship within the United States.

Q: Is shipping free?
A: Yes! We offer free shipping on all orders within the U.S.

Q: What is the cut-off time for orders to be processed on the same day?
A: Orders placed before 5:00 PM (PST) will be processed starting that same day.

Q: How do I track my order?
A: Once your order ships, we’ll send you a tracking number via email so you can monitor its progress.

Payments

Q: What payment methods do you accept?
A: We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club
  • Apple Pay

Q: Is my payment information secure?
A: Absolutely! We use industry-standard encryption to ensure your payment details remain safe and secure.

Returns & Exchanges

Q: What is your return policy?
A: If you’re not satisfied with your purchase, please contact us within 14 days of receiving your order for return instructions. Items must be unworn and in their original condition.

Q: Do you offer exchanges?
A: Yes, exchanges are available for items that meet our return conditions.

Q: How do I start a return or exchange?
A: Simply contact our customer support team at support@fashioncityii.com, and we’ll guide you through the process.

Account & Support

Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track your orders and enjoy a faster checkout experience.

Q: How can I contact customer support?
A: You can reach us via:

Q: What are your customer service hours?
A: Our team is available Monday to Friday, from 9:00 AM to 7:00 PM (PST).

Still Have Questions?
If your question isn’t listed here, feel free to reach out to us. We’re always happy to help!